1. How do I sign up for SmartHub?
If you have already signed up for Account Access, you can just log in as usual. If you do not have an account, you will need to sign up for account access using the registration tool at the top of this page. You CANNOT sign up for an account on your mobile device.
2. Is my phone or tablet supported?
Our apps are supported on the following platforms:
IOS 3.1 and above (iPhone and/or iPad)
Android 2.1 and above (Smartphones or tablets)
3. Is the App secure?
Yes! All critical information is encrypted during every transaction and no personal information is stored on your mobile device. NOTE: Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account. We recommend you do not store your login information on your mobile device.
4. How do I get the App for my phone?
Simply look for SmartHub in the Apple Store® or in the Android® Market:
Search: SmartHub (not case sensitive, but must be all one word). If duplicates appear, be sure to choose the one provided by our partner, National Information Solutions Cooperative. After you download the app, you will need to choose your utility. Click on "By Name" and type in "Farmers Electric Cooperative."
5. Do I have to buy the App?
No. Our App is FREE to download and install.
6. Do I have to change the way I pay my bill in order to use SmartHub?
No. You can take advantage of all of the features of SmartHub.
7. I have five accounts. Can I see them all in the App and on
The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the app, tap the “Bill and Pay” icon. The total due of all accounts shows. Below it you can select different information by account, such as partial payment option, billing history, and payment history.